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How To Build a Patient-Centred Medical Practice

Writer's picture: NEX HealthcareNEX Healthcare

A doctor showcasing a caring and supportive healthcare relationship.
A doctor showcasing a caring and supportive healthcare relationship.

In the ever-evolving landscape of healthcare, a patient-centred medical practice has  become a cornerstone of effective and compassionate care. This approach prioritises the needs, preferences, and values of patients, ensuring they play an active role in their health journey. Here’s how to build a patient-centred medical practice and how it aligns with initiatives like HealthierSG.


  1. Understand Patient-Centred Care


Patient-centred care involves treating patients with dignity and respect, involving them in decision-making processes, and providing clear, transparent and accessible information. Coordinating care effectively across various providers ensures seamless communication, minimising delays and improving patient outcomes.This philosophy fosters trust, improves patient satisfaction and enhances health outcomes.


  1. Build a Culture of Empathy and Communication


In order to achieve patient-centred practice, staff at all levels must prioritise empathy and communication. Training can be encouraged for healthcare professionals to actively listen to patients’ concerns, use simple language to explain medical terms, and encourage patients to ask questions and share feedback.


  1. Implement Technological Solutions


Modern technology can bridge the gap between patients and healthcare providers. One of the solutions is to consider offering virtual consultations to increase accessibility and convenience. Providing platforms where patients can access their medical records, book appointments, and communicate with their providers will be of a convenience too. Another option is for patients to use apps that can promote medication adherence, lifestyle tracking and personalised health tips.


  1. Design the Practice Environment


A welcoming and supportive environment can significantly enhance patient experience. This includes providing comfortable waiting areas, accessible facilities for individuals with disabilities and privacy-conscious consultation rooms. 


  1. Engage Patients in Care Plans


Patients are more likely to follow treatment plans they’ve helped design. Use shared decision-making approaches to discuss treatment options, risks and benefits. Consider the patient’s lifestyle and preferences. Lastly, set achievable and mutually agreed-upon health goals.


  1. Continuous Feedback and Improvement


To refine and intact the patient-doctor relationship, constantly collect and act on patient feedback. Use tools like surveys and questionnaires, set patient focus groups, and have online reviews.



How Healthier SG Supports Patient-Centred Practices


Healthier SG, Singapore’s national initiative for preventive healthcare, aligns seamlessly with the patient-centred approach. Here’s how you can leverage this initiative:


  1. Holistic Care Plans: Healthier SG emphasises personalised care plans, which align with patient-centred goals. Collaborate with patients to create comprehensive plans focusing on preventive measures, such as regular screenings and vaccinations.


  2. Chronic Disease Management: Encourage patients to enroll in Healthier SG programs for chronic disease management. Utilise tolls like wearable devices and apps to monitor progress and adjust care plans as needed.


  3. Community Engagement: Participate in Healthier SG’s community-driven activities, such as health workshops and fitness programs, to foster a supportive network for patients.


  4. Data-Driven Insights: Healthier SG promotes the integration of electronic health records (EHRs) to streamline communication between providers. Use these insights to provide personalised recommendations and monitor outcomes effectively. 



In conclusion, building a patient-centred medical practice is a journey that requires commitment, empathy and collaboration. By aligning your efforts with initiatives like Healthier SG, you can empower patients to take charge of their health and create a more effective and compassionate healthcare system. Start today to make your practice a benchmark for patient-centred excellence!

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